COME CELEBRATE YOUR BIRTHDAY AT THE COOL PLANET EXPERIENCE!
TERMS & CONDITIONS
Our party package includes a guided tour of our Centre which takes approximately one hour. Two free adults are included with the party participants (other adults are welcome to join the Centre tour at our group rates).
Our Cool Planet Party may be booked seven days a week.
The workshop takes forty five minutes and then the children have half an hour to enjoy their birthday cake and treats. We supply water and cordial but all other food, plates etc. must be supplied by the booker).
Each party will be allocated a party slot. Party slots follow very strict time restrictions and any lateness will result in lost time from your party. Please advise your guests to arrive promptly for your party as we are unable to add extra time to the end of your party slot. We recommend you meet your guests at an earlier time and arrive at the Centre together prior to your party start time.
Please note that party bookings are non refundable but are transferable to another date (within 30 days) where applicable. In the event that this is not possible to change your booking date (due to other dates being fully booked already) then you will have deemed to have cancelled the booking and will lose your deposit.
All cancellations must be notified 30 days prior to your party booking date; this cancellation will incur a 50% cancellation fee of the deposit paid. Should you need to cancel the birthday party booking after the final 30 days you will lose your deposit which is non refundable.
The party must be paid for in full before commencement of the experience.
All items, belongings and other property brought onto the Premises by guests shall be at such guest’s own risk and we accept no liability for the loss or damage to such property.
Guardians will have access to the reserved area 30 minutes prior to the party’s scheduled start time. Guests will not be allowed into the reserved area prior to the party’s scheduled start time.
Parents may bring decorations as they see fit, with the following restrictions:
• No decorations may be “pinned” or nailed to any surface
• No flames aside from candles on birthday cakes
• No glitter or confetti
• No loud music
This birthday party contract’s final price is based on the number of guests who attend the party. If this number exceeds the amount indicated on the first page of the contract, additional per-guest fees will apply.
Food & Drink
Alcoholic beverages are prohibited. You may bring food and non-alcoholic beverages to serve during the birthday party, but we do not have any refrigerators or freezers on site for storage.
All guests are expected to behave responsibly at all times. Our Planeteers will host the party but a guardian (over eighteen) must be present at all times. If conduct is deemed dangerously unruly by our staff guests will be asked to leave the premises.
By signing this birthday party contract, you release Cool Planet Experience from any potential liability. You agree to indemnify and hold harmless Cool Planet Experience and its employees for any damages, loss, or injury that may occur. Should Cool Planet Experience property be lost or damaged due to the activities of any of your party’s attendees, you agree to reimburse Cool Planet Experience for replacement or repair of said property.
Guardians are expected to place all rubbish and debris inside designated receptacles prior to vacating the Dome and Secret Garden.
By signing this birthday party contract, you are submitting a formal request for a party reservation. Furthermore, you are agreeing to hold your entire party responsible for the terms of this contract without limitation. Please note that a reservation cannot be confirmed without full payment of the deposit listed in this contract.